b'Customer satisfactionOur annual Customer Satisfaction SurveyTwo graduate surveys were completed, with evaluates user experience and satisfaction97% of graduates satisfied with both MITO among current learners and employers with theand their qualifications, and 96% likely to services provided. Satisfaction remained high,recommend a MITO training programme.with 96% of respondents expressing satisfactionThis feedback has provided valuable insights that and 97% indicating they would recommendwill guide ongoing improvements to our services.MITO. At MIA, we recognise thatthe future of the technologyindustry relies on continuous skill development. Through our strong partnership with MITO, we are committed to empowering theworkforce with the expertiseneeded to drive innovation andsustain growth in an ever-evolving landscape.Aimee Wiley, Chief Executive Officer,Motor Industry Association11'